- How is ConnectCare different than personal emergency response (PERS) devices that I see commercials for?
Answer: PERS devices serve a critical role in helping people live independently at home by providing a means for the resident to call for help in the event of an emergency.
We believe that, while emergency response is important, it is also important to prevent a crisis rather than just responding after a crisis has occurred. ConnectCare is a proactive system designed to identify problems BEFORE they become crisis situations.
Research has found that PERS customers don’t always use their emergency system because they don’t want to bother anyone or don’t think their situation is as serious as it really is. Or they don’t always wear their pendant, so it’s not easily accessible when they need it. ConnectCare can serve as a backup to the PERS devices, in addition to acting as a proactive tool in preventing crisis situations.
- How does ConnectCare work? Does my loved one need Internet access in his/her home for it to work?
Answer: The ConnectCare Senior Monitoring System is a state-of-the-art system that transmits data from the various sensors to a communication box in the home. The communication box then transmits data via Internet or telephone, which can be viewed online by the caregiver(s). So as long as your loved one has either Internet or a land line telephone, the system will work.
- How many sensors does my loved one need?
Answer: That depends. A quick call to our customer concierge can help you answer that question. The most common appliances that are monitored are the television, radio, microwave oven, and coffee maker. But almost anything that is plugged into an electrical outlet can be monitored by the ConnectCare appliance monitor. And the good news is that the system is modular, so if you decide later that you want additional sensors, they can be added at any time.
- How do I customize my alerts?
Answer: During the set-up process, you will have a discussion with our customer concierge, who will assist you in customizing your alerts. You will be asked questions like “Does your loved one have any favorite television shows that they watch regularly?”, “What time does your loved one usually get up in the morning?” and other questions about their normal daily habits. Don’t worry if you don’t have this information – we can also do a trial period where we collect some baseline data to see what their normal habits are, then we can go back in a week or two to determine the appropriate customization that best suits his or her needs.
- How will I be notified when something seems wrong with my loved one?
Answer: You choose how you will be notified. Emails are always generated when an alert is triggered by our software. In addition to the email, a telephone call can be made to the monitored person to determine if they are okay. Or you can be called or text messaged immediately. You decide how you want the ConnnectCare system to communicate with you. This communication plan is established when you speak with the customer concierge during the set-up process, and can be revised if your needs ever change.
- How do I convince my loved one that the ConnectCare system won’t intrude on his/her daily life?
Answer: This can be a difficult question to answer, depending on the personal situation of your loved one. No one wants to admit that they can no longer live independently without help. If this is a challenge for you, please feel free to call the customer concierge to listen to your story and provide suggestions on ways to assure your loved one of the benefits of home monitoring.
- What happens if there is a power failure in the home being monitored?
Answer: An alert will generate any time there is a problem with data being transmitted to the communications device in the home. So if there is a power outage, or in the unlikely event that the equipment malfunctions, the caregiver will be notified of the disruption in data transmission.
- My siblings and I share caregiving responsibilities for my mother. Can more than one person have access to the ConnectCare data? Can more than one person be alerted if something seems wrong?
Answer: Absolutely! We know that caring for a loved one is a family affair, so our alerts are emailed to all identified caregivers. As part of the communication process, you will need to decide the order of who gets notified first, second, etc. via telephone or text message. But everyone on the caregiver list will get the emailed alerts, regardless of whether they were called and/or texted.
- What happens when we no longer need the ConnectCare system? Is there a long-term contract with expensive termination fees?
Answer: NO! Our goal is to help loved ones maintain their independence for as long as possible, but we understand that sometimes, it just isn’t possible to continue living independently. We offer several different options for paying for your loved one’s monitoring, including a month-to-month option that can be cancelled with 30-days notice. Because the hardware for the ConnectCare system is loaned to the customer (keeping costs low), it must be returned within 30 days to avoid an equipment fee. But assuming the equipment is returned to the Company within the 30-day timeline, there are no termination fees involved in cancelling your ConnectCare service.
- My loved one lives overseas. Can the system work outside of the United States?
Answer: Unfortunately, at this time, the ConnectCare system can only be used to monitor residents in the United States and Canada. But we are working hard to extend our services world-wide!
However, a person living in the United States or Canada can be monitored by a caregiver anywhere in the world, as long as they have Internet access to view the data on the ConnectCare website.